Who we are
” We” and “US” mean Tricorn Computer Ltd.
1. DEFINITION
The good means new or used parts or accessories to be
supplied by us including parts used in Repair Services. The Repair Services
means any act or work carried out by us on Devices at Your request. “The Equipment” means Your or third party’s
equipment and accessories delivered to us for repair.
2. OUR RESPONSIBILITIES
2.1 We offer free Diagnoses and examination services on PCs
and Laptops. The cost of the repair will only be charged after obtaining
confirmation from our customers
2.2 Turn around period is normally the next day, however,
under some circumstances, it may take longer due to availability or difficulty
of fault.
3. Your RESPONSIBILITIES
3.1 Any fault should be reported in full to Tricorn Computer
Ltd; the information will be used as reference only, as our engineer’s report
will be used as the basis of the full fault report.
3.2 All customers should collect their PCs/Laptops by
completion of repair within 7 days. Any equipment kept on site for more than 7
days after the repair is completed.
3.3 Customers should fully check their equipment on the
collection, repaired or unrepaired for any damages, as we will not take any
responsibility after the customer leave the premises.
3.4 Devices that are not collected within 30 days after job
completion will be disposed of regardless of ownership.
4. DATA & SOFTWARE
4.1 Whilst we ensure reasonable care is taken, we have no
liability for loss or damage to data or software applications while performing
the service requested. It is the customer's responsibility to back up their
DATA before handling the equipment to us for repair.
4.2 Hard disk drives which fail and need replacement will be
replaced with a blank hard disk with the same capacity and all software
installations will be subject to additional charges.
4.3 Data recovery service: in all cases, full or partial
data back-up or recovery is NOT guaranteed.
Attempted data recovery MAY result in loss of directory
structure or file names and we MAY only be able to recover a portion of the
hard drive and other factors. Our minimum charges are applied regardless of the
outcome.
5. WARRANTY
5.1 We offer 30 days, return to base (RTB), warranty on all
hardware repairs.
5.2 Warranty will NOT cover any SOFTWARE installation as
working software has been demonstrated when returning the PCs/Laptops. As our
experience shows that some of the customers attempt to make changes, install
incompatible software, download viruses, and malware which result in corruption
of the originally installed software.
5.3 Laptop chargers come with 30 days warranty (warranty
does NOT include any cuts, broken tips, or pulled cables they are caused by
lack of care and attention.)
5.4 Most new parts purchased through us, come with a
one-year manufacturer’s warranty. For any fault customers should contact the
manufacturer NOT Tricorn Computer Ltd.
5.5 Three-month warranty for AC jack (DC socket) if it is
not broken or damaged or mishandled by the user.
5.6 Three-month warranty for screen replacement, the
warranty is void if there are cracks, scratches, or lines on the screen.
5.7 All Mobile phones with screen repaired come with one
month OUR warranty, which starts from the date we repaired your device. Your
warranty won’t cover you for accidental damage. This includes any damage to the
screen or phone in general from it being dropped or knocked against anything.
5.8 The warranty will only cover the manufacturer’s fault on
mainboards, hard disks, CD/DVD drives, keyboard replacement, etc.
EXCLUDING
Keys on the keyboard, USB port, broken covers, hinges, etc.
Anything unrelated to original faults; or if the equipment
is improperly used or modified.
Equipment that has been taken to a different repair centre
before reporting to Tricorn Computer Ltd.
6. REFUND AND REPLACEMENT
6.1 Refunds only apply on non-faulty goods and are subject
to a restocking charge of £25.00 or 25% of the invoice price, whichever is
greater within 48 hours of purchase. All returns must be returned to base (RTB)
and in original packing.
6.2 THERE WILL BE NO REFUND: On repaired goods as the warranty will cover
the free repair. If the customer cannot produce an original receipt. On all
installation or purchased software. Any new items purchased it is returned, damaged,
or not in original packing.
6.3 The refund will be in original payments such as cheques
= cheques etc.
6.4 Only faulty goods will be replaced if they are not
repairable, and will be replaced with the same or equivalent value item.
7. AFTER-SALE SUPPORT
7.1 All software such as Microsoft products, Anti-viruses,
and other software applications come with the software vendor after-sale
support. It is the customer’s responsibility to report any problem to the
software vendor, not to Tricorn Computer Ltd.
7.2 It is the customer's responsibility to configure the
software; we will charge for the installation or configuration of the software
as it will take out our time.
7.3 Our liability will be limited to the cost of repair or
replacement of the goods if any unit should be damaged or lost while in our
possession. Otherwise, our entire liability to you for damage arising from any
cause whatsoever with respect to the service, whether due to negligence or to
any other reasons, is limited to the amount that you pay us for such service.
We have no liability whatsoever for indirect special, exemplary or
consequential damages such as lost profit or revenue.
7.4 We take no liability for any scratches or brakes laptops
and PCs cover as the opening may require some form of force.
8. Cookies
8.1 If you visit our login page, we will set a temporary
cookie to determine if your browser accepts cookies. This cookie contains no
personal data and is discarded when you close your browser.
8.2 When you log in, we will also set up several cookies to
save your login information and your screen display choices. Login cookies last
for two days, and screen options cookies last for a year. If you select
“Remember Me”, your login will persist for two weeks & you log out of your
account, the login cookies will be removed.
8.3 If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.